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Frequently Asked Questions
  • Q

    What should I do if it shows

    Open
    A

    1) Press both Button 1 & Button 2 and see if 'Go to OLED test' is showing.
    If it doesn't, a comprehensive test of the device is necessary. Please contact the seller for returns or refund.

    2) If the 'Go to OLED test' normally shows, press the button for the 'v' on the top of the screen and keep continuing to next step.
    At the final stage, press both Button 1 and Button 2 at the same time and see if it ended normally.
    If it does, re-plug the cable once, and the device should start normally.

    * For any further question, please turn to the Q&A page or contact the seller.

  • Q

    Can erc20 token be received through Ethereum address?

    Open
    A

    erc20 token can be received through Ethereum address; however, HD-KASSE does not support a service to display erc20 token yet.

    The service will be available after finishing integration altcoins with HD-KASSE.

     

    Please check the follows to receive erc20 token through Ethereum address with HD-KASSE.

    1. Install MyEtherWallet.
    2. Setup the same Mnemonic Words (3~24 words) + passphrase that you setup with your HD-KASSE.
    3. After creating address, choose your wallet address to use Jaxx wallet. (Use the same Index as Jaxx)
    4. You can check token at the address with Token view feature supported by MyEtherWallet

     

     

     

  • Q

    What if I cannot download the software EXE file?

    Open
    A

    If the software is not installed, please download the software zip file in the download menu and install it.

  • Q

    How do I proceed software installation when an error message occurred?

    Open
    A

    Installation error messages may appear in the Explorer environment.

    It has been confirmed by Microsoft's Windows Defender SmartScreen to prevent the installation.

    Please check the following steps to complete installation.

  • Q

    What if the KASSE is connected to the PC but the button does not work?

    Open
    A

    On some PCs, the "USB input device" installation error may occur.

    In this case, remove the hardware wallet from the PC and connect it again to complete the USB input device installation.

  • Q

    What should I do if the 'Protect Your PC on Windows' message appears when installing KASSE…

    Open
    A

    On some PCs, Protection window is activated and blocks the KASSE software installation.

    In this case, proceed as follows to complete installation.


    1) Click  'More Info' in the PC protection alert window
    2) Click 'Run' on the Additional Information.

  • Q

    How do I recover my cryptocurrency when I lose my KASSE?

    Open
    A

    You can recover your wallet with “Recovery mode” or “Wallet recovery” functions.

    When the first booting after purchase your KASSE, you need to setup PIN Code (4 – 10 digits), Word list (3 – 24 random words),
     and Passphrase.


    You must record your Word list and passphrase on the recovery sheet and keep it in a safe place.

    Setting up passphrase is optional, but it is recommended to add it for your personal information security

    You can recover the same wallet on other KASSE hardware with the Word list and Passphrase.
    The detail steps for recovery is in the KASSE manual.

  • Q

    How many types of Cryptocurrencies are supported by KASSE?

    Open
    A

    KASSE supports total 10 cryptocurrencies -Bitcoin, Bitcoin Cash, Bitcoin Gold, Qtum, Ripple,  Ethereum, Ethereum Classic, Litecoin, Dash, ZCASH

    The supported cryptocurrencies will be kept updated.

  • Q

    How many Cryptocurrencies can I use simultaneously in KASSE?

    Open
    A

    It is configured to use 10 cryptocurrencies at the same time.

    Currently, KASSE supports total 10 cryptocurrencies. The list will be kept updated. When the list is updated, upgrade your cryptocurrency wallet

    software to use additional currencies.

    However, when firmware is updated, the existed wallet is initialized, so it is recommended to record your Word list

    and Passphrase on the recovery sheet before updating.

  • Q

    How is the transaction fee calculated for transfer?

    Open
    A

    All cryptocurrencies have transaction fees when making transfers for the minors as they confirm transactions.

    The transaction speed is related to the amount of transaction fee, so we recommend you to set the fee as Standard or High.

    There is no fee taken by KASSE in regards to transferring cryptocurrencies.